Testimonials

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  • "Phenomenal customer service!

    Coming from a job where each person gets compensated for their sale; I arrived at Powersports feeling welcomed with every interaction and everyone worked together as a team. I didn't feel like a number and worked with various employees to get the knowledge needed and everyone worked together to guide the purchase!

    Absolutely love my Rebel 500 with ABS as my first bike! With the customer experience, I received I'd be sure to recommend it to friends and family!"

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    Giovanni Lopez - Newark, DE
  • "I've been going here for years, and the service department is excellent. The service agents are very knowledgeable about motorcycles, and they work very hard to resolve any problems that you are having with your bike. Being from Philly, normally the dealerships there would have your bike for months and they would take forever to diagnose the problem. Not at Powersports East in Delaware. Take my word on that, have a problem with your bike, call Karl Zehner in the Service department."

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    Domonic Wilkins Sr. - New Castle, DE
  • "I've bought 2 bikes here from Doug and he's always been extremely helpful. I definitely get the feeling that he's personally invested in getting the right bike for me, rather than just making a sale. I've also had service done (both routine maintenance and crash repair) and the service department is friendly, fast, and very thorough. All around the staff is great and they made purchasing and maintaining my bike a pleasure. I haven't been to any of the events they host here, but it is nice to see a dealership invested in building a community. I'll definitely keep coming back!"

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    Nicholas Secamiglio - Wilmington, DE
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    Paul Haney - Elkton, MD
  • "Holy smokes! No matter how far you need to travel to shop here, it will be worth it!"

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    Mickael McGuire
  • "Greetings, I live in the Phoenix metropolitan area and wanted to rent a bike on a recent business trip to Philadelphia. I found out about you from AdMo Tours and began working with Jim Ayers to set up a bike rental. What a great experience! The bike was great, but the service was outstanding!! Jim was very helpful in working with me to find the right bike. I own an FJR1300, and Jim worked to find a bike that would provide me a familiar riding experience. He also offered to rent an automatic FJR from the sales floor. With Jim's guidance, I eventually opted for the VFR800 and loved the bike! In Phoenix, I have worked with many motorcycle rental/sales dealerships and I always return to those offering the best service. None of these dealerships even come close to providing the service that Jim and Powersports East provide. I could go on and on with what impressed me about this experience, but a few things that really stick out: finding the right bike for me, remembering me and my situation with each call, accommodating my schedule for drop off, a deep product knowledge, and always going out the way to help. I am telling everyone I know about the experience and the great service provided by Powersports East. Thanks for making this experience such a positive one! Sincerely, Jason McCrae"

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    Jason McCrea
  • "Sir, the kind of service that I received from your employees is the difference between a dealership that says they welcome your business but don't show it, to a great one that says the same and then backs it up by showing you. I really appreciate the great service and the friendliness your staff bestowed on me. I cannot express my gratitude enough. Although I live in New Jersey and my local dealership is 35 miles from my house, I will be making the trip across the bridge for all future services and purchases. I also will be telling all of my friends about the great service I received from Powersports East. I know this letter is quite lengthy, but credit should be given where credit is due. Thanks for allowing me to express my sincere gratitude. Sincerely, Calvin Ennals"

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    Calvin Ennals
  • "Dear Brandy, I am pleased to be writing you this letter about the outstanding service and care that I have received from your service and parts department. I own a 2005 ZX-12r Ninja with low miles on it. I've received some custom work like chroming and powder coating the rims and brake calipers through a local customizer. My bike had been in his shop for almost three months, with the biggest problem being the brakes, or more specifically their inability to bleed the brakes. After getting my bike back at the end of May, it still had a host of issues. I decided to bring it to Powersports East for my 7500-mile service check 500 miles early. I had problems with the front brakes, the rear steel braided brake line too short, and the front wheel was not balanced properly. I did not ride the bike very much after getting it back from the customizer. The Solution!!! / Salvation!!!Starting with Rebecca Fasten, I can't say enough about how professional, courteous, and just a nice person to be around. Her coordination between parts repair was invaluable. The technicians, Mike, Turk, Joey, and the others that troubleshot the problems the customizer caused and repaired them are all just outstanding. Swain and the guys behind the parts counter did an awesome job finding the parts that the suppliers said were back-ordered. I think many times people think of the dealership as costing more, I was one of them. The cost I paid for my service was on par or even better than most custom shops, but your service is hands down some of the best I have ever experienced. The depth and knowledge in your store rival anyone around, bar none. I am proud to say that I am one of your loyal customers, and I look forward to bringing you not only my business, but I now have a friend about to buy a bike from you. As a retired member of the military, I know that leadership starts at the top and works its way down. From what I have experienced with everyone I've dealt with the leadership is doing quite. Sincerely, David Hardy"

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    David Hardy
  • "As a musician/entertainer, every year I tour the country by bike pushing anywhere from 15,000 to 30,000 miles. I've been in the Wilmington area for a couple of weeks visiting a friend while sitting out in the rain and finally I brought my 05 Sabre to your service department to have my brakes replaced before leaving town. As it is when you travel a lot, you tend to expect the worse not so much in service but getting over-charged for things. Having chosen Honda this time, I've been very fortunate to require little to no service while on the road (currently 78,000 miles from 3-years of the tours). In this instance where I wanted to squeeze every mile I could out of these brakes rather than having them replaced before I left home the last month (Phoenix, AZ); well, you guys turned out to be a real joy to find. My service guy (I believe it was Turk) took the time to personally give the bike a good once over and not only did a fantastic job with my brakes but even went above and beyond by tightening some routine maintenance issues that I normally do myself. I am not only pleased with the service and speed of service but that you also got me in quickly with an appointment to fit my schedule and came in below what I was expecting to pay. I am due for an oil change in another 1,000 miles, so I will stop by on my way out and pick up a filter and oil from you. It's important for me to support people who are good to me. Needless to say, I will be unhesitant in recommending your operation to anyone & everyone. When I get around to writing my articles on this year's touring you can bet that Powersports East will receive a prominent mention.Thank you very much for making it easy on me I am very pleased. I wish you folks the best in your future success! Sincerely, James Wright

    a/k/a Walker Caine"

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    Walker Caine
  • "I have always brought my bike here. You are women who are friendly, unlike other places. Work has always been excellent and prices are reasonable. Thank You, Jane DeHaven"

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    Jane DeHaven
  • "Dear Mrs. Nathan, On Thursday, May 27, my wife and I were traveling south on route 1 when our 1500 stopped running. Not being familiar with the area, I had no real choice but to ask the tow company to take it to the nearest dealer. Being two days before a holiday a weekend, I began to suspect this was the beginning of a long and unpleasant experience. While waiting for the tow truck, I had called your service department and informed them of our pending arrival. We began to feel better after speaking to a friendly service manager, who advised us they could at least look at it. That turned out just to be the beginning of a great experience. As we loaded the bike onto the flatbed, a customer of yours stopped to offer assistance and told us what a reputable dealer Powersports East was. When we arrived, we just got it off the flatbed when Jamie came out, tagged it, and asked what was happening with it. We hardly had the chance to catch our breath and take a lap around the showroom when Ken had already diagnosed the problem and coordinated with Jamie and Rebecca to get the part over-night. While we were thrilled at that point, it didn't end there. Kirk assisted us in getting a rental car to get to the USNA graduation (our first stop of the trip). We were of course advised of the option of renting another Goldwing or buying one first. The car rental agency was unable to pick us up for two hours so we asked about taxi service in the area. Jamie once again made a call or two and said there will be someone here shortly who can take you. The next thing we knew, we were on our way with Randy at the wheel! Throughout the process, Jamie and Ken kept us informed and provided us with likely timelines to assist us in making alternate plans constantly. They even installed a tire for us (a whole other story). Your crew at Powersports East could not have been more friendly, caring, kind, and professional! We cannot thank you enough for all you have done to keep that weekend intact for us! Warm Regards, Mike & Anna Scanniello"

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    Mike and Anna Scanniello
  • "To the employees of Powersports East, We wanted to express to you our sincere thanks for the generosity and assistance you offered our group. Your patience and helpfulness are truly appreciated. We honestly could not have completed our project without your help. We wanted to better explain our project. Our team was 1 of 4 groups of mechanical engineering students working to design, manufacture, and test a small, formula-based race car to be entered in a competition in California next summer. Our specific team was in charge of the car's powertrain, including differential, rear axles, rear-wheel hubs, intake manifold, exhaust manifold, and engine cooling system. (We were given a 511 cc ATV engine to start with). Each of these 6 systems required extensive design work and five of them required huge amounts of machining and manufacturing. We made a PowerPoint presentation documenting all of our work and progress which we showed to a professional engineer at our final project presentation on December 13, 2010. We also took numerous pictures over the last couple of months as parts were being manufactures and the car was being assembled. Thank you so much for your help and expertise!!! Sincerely, Members of Senior Design Team FSAE Powertrain"

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    Senior Design
  • "Dear Powersports East:

    I want to thank you & the entire service organization for the immediate repair of my Ventura diesel gas problem. You guys made it possible for me & my wife to complete our trip with hardly any loss of time.

    Again, many thanks. John and Gale Cile - P.S. You guys are great!"

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    John and Gale Cile
  • "Just wanted to say Thanks to Powersports East for my 2006 Goldwing and getting it all dressed up in time for my trip to the 2011 WingDing in Tennessee. Shout out to Kirk in sales and Lee and Swain in Parts, Kenny in Service for putting on the goods, and to Rebecca for putting it all together. Powersports East is where I bought my first Goldwing in 1988, a 1986 Aspencade 1200. Before it was Powersports East, we just called it Honda East in Bear. Now it is where I bought my last Goldwing. Check out my before and after photo and check out my video interview with Wingstuff at the WingDing on Youtube, interview # 6, or on Wingstuff.com. Many thanks, Phil Sewell - Philly"

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    Phil Sewell
  • "Lynn, I'm writing to you to tell you what a great service experience I had at your store, thanks in particular to Rebecca. In short, Rebecca went that extra mile to find a way to deliver an excellent result. I had brought my '86 Kawasaki Vulcan in for routine maintenance. Your folks were thorough and determined I needed new tires and also checked to see if there were any manufacturer recalls that apply. In fact, there was. The up-graded Kawasaki driver-pegs on the bike apparently had a defect that required they be removed and replaced - which the service department did. However, they replaced them with stock/standard pegs - significantly less aesthetically in keeping with all the other upgrades to the bike, and nowhere near the same value. Needless to say, I was unhappy about this and spoke to Rebecca to see if there was some recourse with Kawasaki. Rebecca researched the recall more thoroughly, contacting Kawasaki directly. She was able to determine that, in fact, the recall did allow for compensation beyond replacement with the standard pegs. She then worked with me to select new, aftermarket pegs more in keeping with the aesthetics of the bike, and installed them, without further charge. She even helped make it easy to return to the store to drop my bike off for the work, by arranging a ride back to my home with one of your employees. All throughout the experience, Rebecca remained calm, professional, and focused on trying to do the right thing, and everything she could, to ensure a satisfied customer. She fully succeeded in doing so! Based on my experience, I would not hesitate to recommend Power Sports East to anyone who is looking to have their bikes serviced - and to tell them they can count on a thorough, quality, and customer-focused experience and result. Thanks to you and your organization, and especially to Rebecca."

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    Tom Harrigan
  • "You sold my first-year Yamaha Raptor 660R in less than three weeks??? That's terrific news Marc Korenberg!

    You did a fantastic job and it was a pleasure working with you and your team of professional service members, in particular Karl Zehner your senior service advisor. My bike which had not been ridden for more than four years and was stored at my brother's house in Kennett Square PA was received by your service member Karl with open arms on a Friday morning with no prior scheduling. He explained the service process professionally and with care, given my concerns about the cost of getting the bike operating to sell it during these hard economic times in our country. I was shocked that for the first time in my 25 plus years of riding, a service team had not tried to up-sell me or charge me for parts that were not needed to get a bike running again. Karl simply called and said, "you had a bad fuel line and we cleaned out the carbs, the bike started right up and we did not need to replace any parts for you, your battery was still good as well. If you still want to sell it I can explain how that would work and we can get one of our salespeople in touch with you on Tuesday".I received a call from Marc on Tuesday as promised and he explained the consignment process very clearly and made sure I was okay with the price they had valued the bike at. We did all this over the phone and by fax and mail which he handled for me the same day. You made the process very easy given my busy schedule and being that I am an out of state customer living in So. Florida. It would have been logistically difficult for me to have sold my bike in such a short amount of time and with such ease otherwise. I would be happy to write a testimonial for the terrific job you folks do, not only in service but in sales, and recommend your shop to any rider.

    If and when I am in the market for a new cycle or product I would choose Powersports East as my dealer of choice and ask for you to handle the transaction personally Marc. It would be my pleasure to travel from my home in Fort Lauderdale FL to work with professionals such your yourself and your senior service advisor Karl Zehner in the future.

    Thanks again for the terrific job!"

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    Leonardo Nicastro
  • "Greetings! Last week I took delivery of my new 2012 Yamaha FJR1300A, the bike is simply amazing. I wanted to specifically mention the Powersports staffers who made the entire purchasing process not only easy but a true celebration of this long-awaited bike of my dreams. Doug in Sales was very helpful and went out of his way to make sure I had all my questions answered, that I knew my way around the shop and the repair area and that everything with the bikes set-up and handover went smoothly. Pete in Finance made the whole down payment and financing operation smooth and easy. Brent behind the Parts counter helped me get the tour box and associated hardware ordered properly, along with the full riding kit for my wife Ashlyn. Everyone I met and spoke with at Powersports East, during the purchasing process, and at the late-night sales event, last Friday was friendly, helpful, and genuinely excited for me and enthusiastic about the 2012 FJR. You have a class operation and have employed excellent people, they have earned you a long-term customer and an enthusiastic advocate for Powersports East. Thanks again for helping make this important purchase such a wonderful experience. I attached some photos that Ashlyn took of my first few minutes with my new FJR, please feel free to use them any way you wish. Thanks again to everyone at Powersports East, you are simply the best! Happy holidays!"

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    Keith and Ashlyn Duncan
  • "Just a quick note to thank Doug for his excellent service today. I called with a tall order- I needed an ATV with a snowplow, signed, sealed, and delivered within 3 hours. He jumped into action and made it an easy transaction. Promised a 2 pm delivery and at 1:54 pm the new ATV was in my driveway. THANK YOU!!"

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    Dan Piraino
  • "I just wanted to thank Doug for all his help from the beginning-to-end of my used bike purchase. Doug is a first-class salesman. used or new his quilty of service is always top-notch... and his level of communication superb."

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    Tom Strong
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