"Lynn, I'm writing to you to tell you what a great service experience I had at your store, thanks in particular to Rebecca. In short, Rebecca went that extra mile to find a way to deliver an excellent result. I had brought my '86 Kawasaki Vulcan in for routine maintenance. Your folks were thorough and determined I needed new tires and also checked to see if there were any manufacturer recalls that apply. In fact, there was. The up-graded Kawasaki driver-pegs on the bike apparently had a defect that required they be removed and replaced - which the service department did. However, they replaced them with stock/standard pegs - significantly less aesthetically in keeping with all the other upgrades to the bike, and nowhere near the same value. Needless to say, I was unhappy about this and spoke to Rebecca to see if there was some recourse with Kawasaki. Rebecca researched the recall more thoroughly, contacting Kawasaki directly. She was able to determine that, in fact, the recall did allow for compensation beyond replacement with the standard pegs. She then worked with me to select new, aftermarket pegs more in keeping with the aesthetics of the bike, and installed them, without further charge. She even helped make it easy to return to the store to drop my bike off for the work, by arranging a ride back to my home with one of your employees. All throughout the experience, Rebecca remained calm, professional, and focused on trying to do the right thing, and everything she could, to ensure a satisfied customer. She fully succeeded in doing so! Based on my experience, I would not hesitate to recommend Power Sports East to anyone who is looking to have their bikes serviced - and to tell them they can count on a thorough, quality, and customer-focused experience and result. Thanks to you and your organization, and especially to Rebecca."