"Dear Brandy, I am pleased to be writing you this letter about the outstanding service and care that I have received from your service and parts department. I own a 2005 ZX-12r Ninja with low miles on it. I've received some custom work like chroming and powder coating the rims and brake calipers through a local customizer. My bike had been in his shop for almost three months, with the biggest problem being the brakes, or more specifically their inability to bleed the brakes. After getting my bike back at the end of May, it still had a host of issues. I decided to bring it to Powersports East for my 7500-mile service check 500 miles early. I had problems with the front brakes, the rear steel braided brake line too short, and the front wheel was not balanced properly. I did not ride the bike very much after getting it back from the customizer. The Solution!!! / Salvation!!!Starting with Rebecca Fasten, I can't say enough about how professional, courteous, and just a nice person to be around. Her coordination between parts repair was invaluable. The technicians, Mike, Turk, Joey, and the others that troubleshot the problems the customizer caused and repaired them are all just outstanding. Swain and the guys behind the parts counter did an awesome job finding the parts that the suppliers said were back-ordered. I think many times people think of the dealership as costing more, I was one of them. The cost I paid for my service was on par or even better than most custom shops, but your service is hands down some of the best I have ever experienced. The depth and knowledge in your store rival anyone around, bar none. I am proud to say that I am one of your loyal customers, and I look forward to bringing you not only my business, but I now have a friend about to buy a bike from you. As a retired member of the military, I know that leadership starts at the top and works its way down. From what I have experienced with everyone I've dealt with the leadership is doing quite. Sincerely, David Hardy"