Current Opening(s):
We are looking for a full time Service Writer with great organizational skills and the self-motivation to be a top producer in customer service. Candidates must possess solid communication and problem solving skills as well. This position will provide value to the dealership by delivering a customer experience that exceeds customer expectations! The service writer is responsible for the customer experience from the counter through the shop and back to the customer. At Powersports East, we service motorcycles, atv/utv, scooters and generators produced by Honda, Yamaha, Kawasaki, Suzuki, Kymco and Polaris.
Duties & Responsibilities:
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Greet customers in a courteous and friendly matter
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Provide excellent customer service to both internal and retail customers
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Dispatch work to technicians and monitor production
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Advise customers of cause and correction for needed repairs
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Prepare accurate estimates for all needed repairs and suggested service
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Monitor the status of all repairs and promptly advise customers of changes
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Write and monitor warranty claims to various manufactures
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Assist parts department when needed to assist customers promptly
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Maintain customer records by keeping service records organized
Knowledge:
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Working knowledge of standard repairs, parts, and accessories
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Working knowledge of service manuals, parts look up and supply catalogs
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Strong customer service and organizational skills are a must
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Good mechanical understanding of how equipment operates is essential
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Basic computer skills and ability to comprehend directions
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Have a TEAM based mindset in the workplace
Interested candidates can apply via the web form below. Be sure to post your resume into the Comments section!!